Refund Policy

Refund Policy:

  1. Eligibility for Refunds: We offer refunds for items that meet the following criteria:

    • The item is in its original, unused condition.
    • The item is returned within 15 days from the date of purchase.
    • Proof of purchase is provided.

  2. Refund Process: To initiate a refund, please contact our customer service team at firassolh@gmail.com. Once your request is approved, please send the item back to us along with the original packaging.

  3. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 15 business days for the refund to be processed.

Return Policy:

  1. Eligibility for Returns: We accept returns for items that meet the following criteria:

    • The item is in its original, unused condition.
    • The item is returned within 15 days from the date of purchase.
    • Proof of purchase is provided.

  2. Return Process: To initiate a return, please contact our customer service at team firassolh@gmail.com. We will provide you with a return authorization number and further instructions.

  3. Return Shipping: Customers are responsible for the cost of return shipping unless the item received is damaged or incorrect. In such cases, we will cover the return shipping costs.

  4. Exchanges: If you wish to exchange an item, please contact our customer service team for assistance. Exchanges are subject to availability.

Contact Information: firassolh@gmail.com